Sherman’s Certified Models have the lowest return rates, the highest national reviews, and the strongest endorsements by experts. If you don’t love your Certified model for any reason, then we’ll take it back and get you something you do love. Here’s the fine print:
We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. If your item needs ordered, delivery times vary. The fastest are GE appliances and mattresses, (as long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be delivered in less than three weeks. Check with us for other special order times, as they can vary by manufacturer and product. On the day of your delivery, you’ll receive a call with a two-hour time window so you’ll know when to expect us. That call will be in the morning for a daytime delivery, or mid-afternoon if you’re receiving an evening delivery.
If you find a lower price on an identical item from a local competitor’s website or store, we will match it.
Sherman’s Customer Service department is available 7 days a week: 8am-8pm Monday- Saturday, and 10am- 5pm Sunday. We try to answer every call live, but if we’re assisting other customers you may reach our voicemail. If that occurs we’ll return your call as quickly as possible, no later than the next business day. If you’d prefer you can email us at firstname.lastname@example.org - (309) 691-4100.
Factory sealed stock items may be returned within 14 days of purchase. Certified models are eligible for exchange within 30 days of purchase. See Certified policy for full details.
A 20% deposit is required on all sales.
The deposit is non-refundable for items we don’t stock, and returns are not allowed on these items.
All sales must be paid in full before delivery can be scheduled. Sorry, no COD’s.
Please give us a call if you need to arrange for service, (309) 691-4100. We can help you determine the warranty status of your product and resolve your issues as quickly as possible.
Who’s Eligible: All active & retired service members and their immediate families.
The Discount: Service members are eligible to receive a 5% discount on most of our appliances, furniture, and mattresses. TVs are specifically excluded, and UMRP products are ineligible.
Details: You’ll just need to show your military ID to document your status as active, retired or an immediate family member.
Delivery Fees: To maintain the quality of our delivery service we have to charge competitive fees. Our standard delivery fee will be waived when a purchase is made by a deployed service member’s family.