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STORE POLICIES

Delivery Policy

We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. If your item needs ordered, delivery times vary. The fastest are GE appliances and mattresses, (as long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be delivered in less than three weeks. Check with us for other special order times, as they can vary by manufacturer and product. On the day of your delivery, you’ll receive a call with a two-hour time window so you’ll know when to expect us. That call will be in the morning for a daytime delivery, or mid-afternoon if you’re receiving an evening delivery.

Price Match Policy

If you find a lower price on an identical item from a local competitor’s website or store, we will match it.

  1. 1. Pricing will be verified on competitor’s website. We match the entire cost of purchase, including any shipping fees, required accessories, or other hidden fees.
  2. 2. Pricing not listed on websites must be verified via phone, print advertisement, or written quote.
  3. 3. May not be combined with other special offers not available at the competitor. For example, extended financing offers or tax discount sales at Sherman’s may not be combined with price matching. You will have the option to choose whichever total offer is most appealing to you.
  4. 4. Limited quantity specials, closeouts, and damaged/as-is items are excluded.
  5. 5. Third party sellers on services such as Amazon marketplace, Ebay, or Google Shopping are not authorized to warranty or sell most items. They are specifically excluded from this policy.
  6. 6. We reserve the right to limit quantities.

Delivery Areas & Fees

Damage Policy

Sherman’s Customer Service department is available 7 days a week: 8am-8pm Monday- Saturday, and 10am- 5pm Sunday. We try to answer every call live, but if we’re assisting other customers you may reach our voicemail. If that occurs we’ll return your call as quickly as possible, no later than the next business day. If you’d prefer you can email us at customerservice@shermansinc.com - (309) 691-4100.

Return Policy

You’ll be happy you chose Sherman’s.

Appliances

Due to the complicated nature of delivering and installing appliances, sales are final. Please inspect your appliance for damage and defects before accepting delivery. If your appliance is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it. 

Electronics

Damaged or defective electronics can be refunded or exchanged if reported within 7 days of receipt. “Paul’s Pick” items are eligible for a one-time exchange within 30 days of delivery or pickup. If a less expensive replacement is chosen, refunds will not be issued. Delivery and installation fees may apply to exchanges.

Furniture

All furniture sales are final and must be paid in full at time of sale. Please measure your room and delivery path carefully. If furniture doesn’t fit or is cancelled prior to delivery, a 25% restocking fee will be charged.

Financed sales require 25% deposit on all special orders. If an item is ordered and canceled prior to delivery, no refund of deposit will be issued.

Please inspect your furniture for damage and defects before accepting delivery. If your furniture is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it. 

Mattresses

If your mattress is damaged or defective upon delivery, we will offer to refund or exchange it.

All mattresses purchased with a mattress protector are eligible for our 60-day comfort guarantee. Mattresses require a 15-day adjustment period to allow your body to adjust to the new support. Between 15 and 60 days you may select a one-time satisfaction exchange. If a less expensive replacement is chosen, a store credit will be issued for the difference. Our standard $49.99 delivery fee will apply to all comfort exchanges.

Rules:

  • Comfort guarantee applies to mattresses only; adjustable bases, pillows, and other sleep accessories are excluded.
  • Stained, damaged, or unsanitary mattresses cannot be exchanged.
  • Mattress law tags must be attached.
  • Any free gift amounts earned with original purchase will be deducted from the return credit.

If exchanging foundations (High profile for low profile, or vice-versa) our standard $49.99 delivery fee will apply.

Service

Please give us a call if you need to arrange for service, (309) 691-4100. We can help you determine the warranty status of your product and resolve your issues as quickly as possible.

Military Discount Program

Who’s Eligible: All active & retired service members and their immediate families.

The Discount: Service members are eligible to receive a 5% discount on most of our appliances, furniture, and mattresses. TVs are specifically excluded, and UMRP products are ineligible.

Details: You’ll just need to show your military ID to document your status as active, retired or an immediate family member.

Delivery Fees: To maintain the quality of our delivery service we have to charge competitive fees. Our standard delivery fee will be waived when a purchase is made by a deployed service member’s family.