STORE POLICIES

Sherman’s Certified Models have the lowest return rates, the highest national reviews, and the strongest endorsements by experts. If you don’t love your Certified model for any reason, then we’ll take it back and get you something you do love. Here’s the fine print:

1. 1. You’ll need to select a replacement within 30 days of delivery (1 year for Certified mattresses)
2. 2. The replacement item must be the same or higher value (you’ll pay the difference if it’s more expensive, but we can’t refund the difference if it’s less expensive).
3. 3. The replacement item must be the same product type. For example, a washer must be replaced with a washer.
4. 4. You’ll pay our standard Respect-elivery fee for the exchange (in addition to any Respect-elivery fees paid for the initial purchase).
5. 5. Stained or damaged products don’t qualify. Items must be in "like new" condition. For mattresses, using a quality protective pad is a must.
6. 6. One exchange is allowed per purchase.
7. 7. Motion mattress bases, pillows, sheets, & mattress protectors are excluded.

We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. Several days each week we offer evening deliveries (3pm-11pm) if that’s more convenient. If your item needs ordered, delivery times vary. The fastest are GE appliances and mattresses; if ordered by Sunday GE can be delivered Wednesday evening or Thursday, and mattresses by the weekend (as long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be delivered in less than three weeks. Check with us for other special order times, as they can vary by manufacturer and product. On the day of your delivery, you’ll receive a call with a two-hour time window so you’ll know when to expect us. That call will be in the morning for a daytime delivery, or mid-afternoon if you’re receiving an evening delivery.

If you find a lower price on an identical item from a local competitor’s website or store, we will match it.

1. 1. Pricing will be verified on competitor’s website. We match the entire cost of purchase, including any shipping fees, required accessories, or other hidden fees.
2. 2. Pricing not listed on websites must be verified via phone, print advertisement, or written quote.
3. 3. May not be combined with other special offers not available at the competitor. For example, extended financing offers or tax discount sales at Sherman’s may not be combined with price matching. You will have the option to choose whichever total offer is most appealing to you.
4. 4. Limited quantity specials, closeouts, and damaged/as-is items are excluded.
5. 5. Third party sellers on services such as Amazon marketplace, Ebay, or Google Shopping are not authorized to warranty or sell most items. They are specifically excluded from this policy.
6. 6. We reserve the right to limit quantities.

Click here to visit our Delivery Page.

Sherman’s Customer Service department is available 7 days a week: 8am-8pm Monday- Saturday, and 10am- 5pm Sunday. We try to answer every call live, but if we’re assisting other customers you may reach our voicemail. If that occurs we’ll return your call as quickly as possible, no later than the next business day. If you’d prefer you can email us at customerservice@shermansinc.com - (309) 643-6003

Factory sealed stock items may be returned within 14 days of purchase. Certified models are eligible for exchange within 30 days of purchase. See Certified policy for full details.

A 20% deposit is required on all sales.

The deposit is non-refundable for items we don’t stock, and returns are not allowed on these items.

All sales must be paid in full before delivery can be scheduled. Sorry, no COD’s.

Please give us a call if you need to arrange for service, (309) 643-6003. We can help you determine the warranty status of your product and resolve your issues as quickly as possible.

Who’s Eligible: All active & retired service members and their immediate families.

The Discount: Service members are eligible to receive a 5% discount on most of our appliances, furniture, and mattresses. TVs are specifically excluded, and UMRP products are ineligible.

Details: You’ll just need to show your military ID to document your status as active, retired or an immediate family member.

Delivery Fees: To maintain the quality of our delivery service we have to charge competitive fees. Our standard delivery fee will be waived when a purchase is made by a deployed service member’s family.