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HAVE QUESTIONS ABOUT APPLIANCES?

309-691-4100

For quick answers, check out the FAQ's below.

Delivery & Basic Hookup Service

Thank you for choosing Sherman's for your delivery needs. You will receive a notification via text or email the day before your delivery to confirm your order’s details. On the day of your delivery, you’ll receive a text and email when your order has left our distribution center and once again when you are the next delivery stop. You can track your status and monitor the progress of the truck on our delivery page. 

For the safety of our employees and the protection of your new product(s), we require a clear path to the entryway and within the home. Outside needs to be free of ice, snow, etc. and inside needs to be free of rugs and other tripping hazards. We deliver in 26' box trucks that are 13'6" tall and we will need sufficient clearance to get to your home. If you feel those requirements cannot be met, let us know immediately at 309-643-6009 so we can arrange for a smaller truck. 

Refrigerators

Requirements:

  • • Water connection kit (must be PEX tubing, no copper or plastic lines)
  • • 110V-grounded, 3-prong electrical outlet
  • • Water valve (shutoff) within 6 ft. of the hookup site
  • • If you require a door swing reversal (usually from right hinge to left hinge) you must select the option in cart prior to submitting your order. There is a substantial fee to reverse the door after delivery. 

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new refrigerator will fit perfectly.
  • • Verify your current electrical and water connections
  • • Unplug and empty out your old refrigerator

Electric Ranges

Requirements:

  • • New electrical cord (3 prong or 4 prong)
  • • 240V electric outlet within 4 ft. of the hookup site

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new range will fit perfectly.
  • • Verify the outlet type (must match the approved types shown above)
  • • Unplug and empty out your old range

Electric Dryers

Requirements:

  • • New electrical cord (3 prong or 4 prong)
  • • 240V electric outlet within 4 ft. of the hookup site
  • • If you require a door swing reversal (usually from right hinge to left hinge) you must select the option in cart prior to submitting your order. There is a substantial fee to reverse the door after delivery. 

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new dryer will fit perfectly.
  • • Verify the outlet type (must match the approved types shown above)
  • • Unplug and empty out your old dryer

Washers

Requirements:

  • • New hoses
  • • 110V-grounded, 3-prong electrical outlet
  • • Corrosive-free hot & cold water valves within 6 ft. of the hookup site
  • • Ensure the water supply lines are metal or copper, not PVC

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new washer will fit perfectly.
  • • Unplug and empty out your old washer

Delivery and Additional Hook up Service

Additional hookup services are available for gas ranges and dryers, dishwashers, and over the range microwaves.

Dishwashers

Requirements:

  • • New dishwasher connection kit
  • • Water supply line (shutoff) and electrical outlet within 6 ft. of the hookup site
  • • The rough cabinet opening must be at least 24" W X 24" D X 34–1/2" H

To Prepare for Your Delivery:

  • • Measure the rough cabinet installation opening
  • • Verify your current electrical and water connections
  • • Unplug and empty your old dishwasher

Gas Ranges

Requirements:

  • • New gas flex connection kit
  • • 110V-grounded, 3-prong electrical outlet
  • • Rigid, black gas line (no copper)
  • • Gas shutoff directly behind the appliance
  • • If you require an LP conversion, you must select the option in your cart prior to submitting your order. If you missed it, please contact us immediately at 309-691-4100.

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new range will fit perfectly.
  • • Verify your current electrical and gas connections
  • • Unplug and empty your old gas range

Gas Dryers

Requirements:

  • • New gas flex connection kit
  • • 110V-grounded, 3-prong electrical outlet
  • • Rigid, black gas line (no copper)
  • • Gas shutoff directly behind the appliance
  • • If you require an LP conversion, you must select the option in your cart prior to submitting your order. If you missed it, please contact us immediately at 309-691-4100.
  • • If you require a door swing reversal (usually from right hinge to left hinge), you must select the option in cart prior to submitting your order. There is a substantial fee to reverse the door after delivery. 

To Prepare for Your Delivery:

  • • Measure the path of delivery and installation area to make sure the new dryer will fit perfectly.
  • • Verify your current electrical and gas connections
  • • Unplug and empty your old gas dryer

Over-the-Range Microwaves

Requirements:

  • • Hardwiring will not be done. A dedicated 110V electric outlet must be directly above the unit
  • • Bottom of upper cabinet must be at least 30" from cooking surface below

To Prepare for Your Delivery:

  • • Unplug and empty your old microwave

Additional Information

The Sherman's Advantage

      The benefits of choosing Sherman's for your appliance delivery and installation are huge!
  • • Sherman’s believes in providing the best delivery service in Central Illinois. Our drivers are trained to follow a 10 Point Checklist on each and every Respect-elivery, no matter how big or small. Our managers regularly follow up with our customers to ensure each step was followed. Sherman’s promises to respect you, to respect your new purchase, and to respect your home.
  • • Upon completion, our delivery drivers will make sure we did everything to make sure you're really happy you chose Sherman's.

Delivery Day

  • • Due to the complicated nature of some of our products and the unique challenges of every home, we are unable to provide time windows. You’ll be able to track your order anytime on our delivery page.
  • • It is not possible to request a stop number due to our “Next Day” service and the large geographic area which we cover. Also, trucks are loaded in the order of their stops, preventing schedule changes the day of.
  • • Someone over the age of 18 must be home to accept the delivery of your new appliance.

Protection Plans

  • • Save more and worry less with a Sherman's Protection Plan, available on all major appliances. We have plans available both online and in-store.

Furniture Delivery

How to Measure for Delivery:

Once you’ve selected your new furniture, it is important to be sure that it can be delivered through all entryways, elevators and stairways. Follow these simple steps to help ensure an efficient delivery:

  • 1. Measure the height and width of your entryway, including elevator doors and interiors.
  • 2. Use the furniture measurements to determine whether the piece can go straight through the entryway, at an angle, or on-end.
  • 3. Make sure that there is a clear and unobstructed path in front of and beyond each doorway. Make note of any fixtures, decorative moldings, interior walls, ceiling heights, stairwells and banisters that may pose an obstacle once furniture is inside.

Furniture can be brought straight in if:

  • • the back height or depth of the piece is less than the width of each doorway, entryway, hallway or staircase.
  • • all pathways, stairwells and hallways, including any turns, are unobstructed or wide enough for the piece.

Furniture can be brought in at an angle if:

  • • the depth of the piece is less than the width of the doorway and the amount of unobstructed clearance for all doorways, stairways and hallways is adequate to allow for the piece to clear.

Furniture can be brought in on-end if:

  • • there are obstructions on either side of the any doorway that prevent it from being brought straight in.
  • • the width of the piece will clear the height of the doorway when the piece is on end.
  • • the diagonal depth will clear the width of the doorway.
  • • once inside, the piece will clear all widths and ceiling heights of all hallways and stairways, including turns.
delivery prep for furniture delivery

Frequently Asked Questions

Can my delivery team install using liquid propane hookups?

Yes; but you must have previously indicated the need for a LP conversion and paid the service fee.

Will the delivery team install a unitized (all-in-one) washer dryer?

Yes. Please be sure to measure the delivery path and installation area beforehand to ensure your new unitized washer and dryer will fit. 

Will the delivery team install my front-load washer and dryer stacked to save space?

Yes; be sure to indicate you require stacking at the time of sale, and purchase the required stacking kit.

At delivery time, what if my new appliance is damaged or not working correctly?

We will test the operation of your new appliance prior to leaving your home. If you notice any damage or if the appliance is not working properly, our delivery team will connect you with our customer service department to find a resolution before we leave.

Easy Home Delivery and Installation

Whether you're replacing a broken appliance or upgrading your entire kitchen, no one can get you up and running again faster than Sherman's. We'll handle everything from the unboxing to the setup to the connection of your new appliances.

Once everything has been installed and is working properly, we'll also clean up after ourselves: ensuring all packing materials have been removed and your home is restored to its original condition. When it's all said and done, you'll be really happy you chose Sherman's.

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