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DELIVERY & INSTALLATION

Trained in our house, not yours.

Sherman's has the best delivery teams in Central Illinois.

That's a big claim, but we can back it up. We built an entire house inside our distribution center to ensure every team is thoroughly trained before they enter your home. In fact, new delivery drivers must spend 80 hours training here and pass 13 skill certifications before they're given the keys to their own truck.

Respecting you and your home is how we make sure you're really happy you chose Sherman's.

TRACK YOUR DELIVERY APPOINTMENT

Areas We Serve

We deliver seven days a week in the Peoria, Bloomington/Normal and LaSalle/Peru areas. If we have your product in stock, we can often deliver it the next day (please inquire about delivery availability for any specific day). Several days each week we offer evening deliveries (3pm-11pm) if that is more convenient.

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Inner Ring (Next Day Delivery Zone)
Outer Ring (Delivery Zone Boundary)
Tuesday & Saturday
Thursday & Sunday
Monday & Sunday
Friday & Saturday
Wednesday & Saturday

General Info

We deliver seven days a week in the Peoria, Bloomington/Normal, and LaSalle/Peru areas. If we have your product in stock, we can deliver it the next day. If your item needs to be ordered, delivery times vary. The fastest are GE appliances and mattresses (as long as the manufacturer has them in stock). England custom furniture ordered by Sunday can be delivered in less than three weeks. Check with us for other special order times, as they can vary by manufacturer and product. On the day of your delivery, you'll receive a call in the morning with a two-hour time window so you'll know when to expect us. 

Delivery Area & Fees

Damage Policy

Sherman's Customer Service department is available 7 days a week: 10am-6pm Monday- Saturday, and 11am- 5pm Sunday. We try to answer every call live, but if we're assisting other customers you may reach our voicemail. If that occurs we'll return your call as quickly as possible, no later than the next business day. If you'd prefer you can email us at customerservice@shermansnow.com - (309) 691-4100

Return Policy

You’ll be happy you chose Sherman’s.

Appliances

Due to the complicated nature of delivering and installing appliances, sales are final. Please inspect your appliance for damage and defects before accepting delivery. If your appliance is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it. 

Electronics

Damaged or defective electronics can be refunded or exchanged if reported within 7 days of receipt. “Paul’s Pick” items are eligible for a one-time exchange within 30 days of delivery or pickup. If a less expensive replacement is chosen, refunds will not be issued. Delivery and installation fees may apply to exchanges.

Furniture

All furniture sales are final and must be paid in full at the time of sale. Please measure your room and delivery path carefully. If the furniture doesn’t fit or is cancelled prior to delivery, a 15% restocking fee will be charged.

Financed sales require 15% deposit on all special orders. If an item is ordered and canceled prior to delivery, no refund of the deposit will be issued.

Please inspect your furniture for damage and defects before accepting delivery. If your furniture is damaged or defective, we will fix it. If it cannot be fixed, we will offer to refund or exchange it. 

Furniture accessories such as lamps, wall hangings, artwork, rugs, tabletop accessories, and bedding are not returnable.

Mattresses

If your mattress is damaged or defective upon delivery, we will offer to refund or exchange it.

All mattresses purchased with a mattress protector are eligible for our 60-day comfort guarantee. Mattresses require a 15-day adjustment period to allow your body to adjust to the new support. Between 15 and 60 days you may select a one-time satisfaction exchange. If a less expensive replacement is chosen, a store credit will be issued for the difference. Our standard $49.99 delivery fee will apply to all comfort exchanges.

Rules:

  • Comfort guarantee applies to mattresses only; adjustable bases, pillows, and other sleep accessories are excluded.
  • Stained, damaged, or unsanitary mattresses cannot be exchanged.
  • Mattress law tags must be attached.
  • Any free gift amounts earned with the original purchase will be deducted from the return credit.

If exchanging foundations (High profile for low profile, or vice-versa) our standard $49.99 delivery fee will apply.



Service

Please give us a call if you need to arrange for service, (309) 691-4100. We can help you determine the warranty status of your product and resolve your issues as quickly as possible.

 

Delivery Service Fees

(see store for complete details)

Appliance Delivery:
Standard Delivery: Hookup (NO GAS) and 1-for-1 Haul Away $99.99
Gas Appliance Delivery: Hookup and 1-for-1 Haul Away $149.99
Additional Haul-Away $25.00

Additional Delivery Services:
Move 2nd Appliance to New Location in Home $100.00
Tight Dryer Vent Kit $29.99
Additional Haul-Away $25.00
Refrigerator Door Reversal n/c
LP Convert Dryer $100.00
LP Convert Range $100.00
Reverse Dryer Door n/c
Side Vent Dryer $100.00

Furniture Delivery:
Single Item Complete Delivery, no Haul-Away $99.99
Multiple Item Complete Delivery, 2 pieces or more. No Haul-Away $149.99
Furniture Drop-off in Garage: In box, no assembly, no haul-away $49.99
Mattress Delivery: 1-for-1 Haul Away $49.99

Appliance Installation Services (see store for complete details):
Dishwasher Replacement $169.99
Over-the-Range Microwave Replacement $129.99
Cooktop Replacement, Non-vented $149.99
Cooktop Replacement, Downdraft $199.99
Built-In Refrigerator (no removal needed) $249.99
Built-In Refrigerator Replacement $499.99
Professional Range $199.99
Professional Range Hood (existing venting) $299.99
Double Wall Oven Replacement $249.99
Single Wall Oven Replacement $199.99
Standard Range Hood on Wall (ventless or existing venting) $119.99
PRO Range Hood on Wall $299.99
Island Hood $299.99
Custom Range Hood $299.99
Built-in Microwave & Trim $139.99
Trash Compactor $129.99
Undercounter Icemaker $149.99
Custom Wood Panel Installation $100.00 each

 

 

Sherman's Delivery Service

Experienced Sherman's Employees
7-Day a Week Service
In-Stock product delivered next day
98%+ Perfect
Your comments matter (form goes directly to Paul Sherman)
Includes Appliance Gas & Water Connection

Competitive Delivery Service

Often Sub-Contracted
5-6 Days a Week
Usually 3-7 Days
Rarely Measured
Concerns not always taken seriously
Additional Charge




Pre-Delivery Checklist

There are a number of important things you can check to ensure a complete delivery:

All Products

Carefully measure the space where the product will go, as well as doorways, stairways and halls along the way, to ensure the product you're selecting will fit.

Gas Appliances

We'll disconnect and reconnect to black gas pipes with a dedicated shutoff valve accessible in the appliance installation space. We are forbidden to connect to copper (it's dangerous and should be replaced), and must use new gas flex connectors.

Make sure you know if you have Natural or LP gas. Natural is the most common, so LP appliances must be special ordered or converted.

Refrigerators

If your refrigerator has an icemaker or water dispenser, you'll need a water line with a dedicated shutoff valve to the refrigerator installation space. The water line must be made of copper or PEX tubing. Common clear plastic lines are no longer considered acceptable by manufacturers.

For top or bottom freezer units with a single refrigerator door, know which side you'd like the hinges on; we can order or reverse to accommodate your preference.

Dryers

Dryer venting must be rigid (not flex). Flex venting poses a fire hazard from lint accumulation. We'll provide rigid venting from the dryer to your home's internal venting, provided it is rigid duct.

220V Electric Ranges & Dryers

You'll need to know whether you have a 4-prong or 3-prong outlet (3 is generally found in homes over ten years old) so we can install the proper cord.

If your unit is hard wired, you'll need to have it disconnected and an outlet installed before we can delivery your new range or dryer.

Professional Appliances

For appliance brands such as Monogram, Sub-Zero, Miele, Thermador and Wolf, there are dozens of details that must be verified before we order or deliver your appliances. Your salesperson will review an extensive checklist prior to ordering to ensure all the bases are covered.

 

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